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FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment, or you can log in using your Facebook account. (StickerPro will not post anything in your Facebook wall if you use Facebook log in.)
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
StickerPro offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via eGHL (Visa or Mastercard / Internet Banking) 


2. Invoice / Cheque / Offline Bank Transfer

Bank : MAYBANK BERHAD
Bank Account : 5123 5231 7789
Account Name : RACKET TO YOU

After you made the payment, please send us the payment details of :
Bank Name : 
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : sales@stickerpro.com.my 
Note: Your purchased products will not be delivered until we have this confirmation.
 

 

Q. Can I self-collect my item?
Yes you can. But we suggest you make a call to our friendly customer service to check whether your item is ready to collect. Call us at         +6012-331 9967 before you visit. Our operation hour is 11am to 6:30pm. Address: A-5-2, Plaza Kelana Jaya, Jalan SS7/13A, Kelana Jaya. Petaling Jaya.

 


Q. How to change my account personal information and shipping address?



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at ian@stickerpro.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.



Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysia Ringgit.

Q. How long does the delivery usually takes?
Delivery usually will takes about 3 to 5 days.

Q. I still have doubts!
Kindly send us an email to ian@stickerpro.com.my if you have further queries.

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